How Expanding Digital Access Is Supporting Small Business Growth Across India
May 04, 2026
New Delhi [India], May 4: In many Indian towns, the way a small business finds customers has changed quietly. A shopkeeper may still open the shutter at the same time every morning, speak to regular buyers by name and depend on local trust. But behind that familiar routine, another layer has been added. Orders come through WhatsApp. Payments arrive through a QR code. New customers discover the business on search or maps before they ever visit the market.
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